Frequently Asked Questions

How far in advance should we reserve a resource?

Although it is possible to get resources on short notice, to make sure you can get what you want, when you want it, contact us as soon as possible. We will take reservations as much as one year in advance.

Can I preview a video or DVD?  Is there a charge?

You are always welcome to preview any video before deciding whether or not to use it. You may preview videos free of charge at the Resource Center. The cost for offsite previews is $4.00 (plus shipping if applicable). If you are interested in a series, we usually only send out one session from the series. Previews should be returned within ten days. Because many of our videos are used quite frequently, it is important that when they are sent out for either preview or use, that they be returned promptly so we can accommodate scheduling requests. Therefore, if a video sent for preview is not returned to us within ten days, we will charge the regular usage and handling fee.

What does the shipping and handling fee associated with videos and DVDs cover?

The usage and handling fee covers our shipping cost to you (via UPS or USPS), packing materials and invoicing costs. Present rates are $2.50 for the first item with $1 added to each additional item.

When we borrow a video how early can we expect to receive it?

We ship videos and DVDs about ten days prior to the reserved use date, so you will receive it in plenty of time to prepare. If you need it earlier, please talk with us about your request. With many of the most popular DVDs this may not be possible. We’ll do our best.

When we borrow a video or DVD how and when should we return it?

We choose to ship USPS. Many churches choose to return resources via USPS. There is rarely a problem. Just remember that when you have a resource checked out, the resource is your responsibility until it is returned to our office; therefore, if a resource is lost in the mail, you will be charged for its replacement. We are a small lending library and therefore don’t have as many of the popular resources as we’d like.  Please return resources as soon as you have finished using them, so we can accommodate other bookings. If you need to extend your use, please contact us to make arrangements and realize that with a tight booking schedule extensions might not be possible.

Do you sell resources?

We do not usually sell resources. However, we would be glad to help you get in touch with the publisher or distributor of a resource. Although, with the advent of Google and Amazon, many of our resources are obtainable via the internet.

Is there a way we can support the ministry of the Resource Center?

While our sponsoring judicatory bodies support us with significant financial contributions, we also accept gifts from individuals and congregations. Such gifts can be designated for the purchase of a particular resource. Some churches also choose to donate resources they have purchased and used. Please contact the Resource Center for a copy of our wish list or more information. Or, you may use our PayPal method of donating.